STORE POLICY & PAYMENT
By registering and accepting Cibirel terms and conditions you confirm that you are at least 16 years of age and all information and details provided are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour, we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.
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If you wish to contact us, please email us at: info@cibirel.co.uk. Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we do operate an email system so all email will be dealt with in the order received.
Website images are for illustration purposes only and may differ from the actual product received. Colours on some items may vary due to limitations within the photographic process and screen variations.
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Please notify us, if your UK order which was dispatched by Standard Delivery has not arrived after 15 working days. Your parcel may then be deemed ‘missing’ and we can offer a replacement or refund. No compensation will be granted in the rare event of a non-delivery.
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Any complaints should be made by email to info@cibirel.co.uk. Where possible we try to acknowledge complaints immediately, but all complaints will be acknowledged within 7 working days, the customer will be informed of all progress.
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Cibirel shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
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The price of a product shall be as stated on the website at the time you place your order except in the case of obvious error. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event, we will either contact you to confirm your order at the correct price or cancel your order and ensure all funds are returned.
Cibirel does not operate a price-matching policy.
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Cibirel reserves the right to withdraw, restrict the use of promotional codes and restrict the use of promotional codes in conjunction with one another.
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Once an order has been placed, Cibirel is not able to guarantee that changes to an order can be made prior to the order being dispatched.
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If Cibirel is unable to fulfil part or all of your order due to the stock becoming unavailable we will try to offer an alternative item or we will refund your payment for items, we are unable to supply. Cibirel will not be obliged to offer any additional compensation in any form for disappointment suffered.
All stock and prices are subject to availability, items added to the basket may change as you proceed to checkout so, please recheck your order before submitting payment.
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We accept payment by credit/debit cards: Visa Debit, Visa Electron, Mastercard, Maestro, Apple Pay, Amex, ChinaUnionPay, Jcb. Cibirel will not be liable for charges or payment processing fees, should they apply, associated to your chosen method of payment.
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Cibirel does not store any credit or debit card details, all card payments are made through Stripe which is a secure service.
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Refunds will be processed via the original payment method unless otherwise agreed by management.